Contact & Communication
It is best not to send Lillian messages, because she does not check them frequently, and her fragmented time often causes her to miss replying after reading the message. The best way to contact Lillian is via email, or the contact form on the Contact web page.
If you haven’t received Lillian’s email reply for more than three business days, the common, possible reasons are:
- She has been occupied.
- She has no access to her e-mail.
- You might have sent it to the wrong address.
- Your e-mail or message contained no/poor substance so that it was treated as spam.
- She believes that, professionally speaking, it is more appropriate not to respond.
Otherwise, Lillian or her staff will reply as soon as possible. In order to provide the best quality of care, Lillian replies to personal concerns and issues, while her assistant(s) might be responsible for non-personal matters, such as but not limited to administrative matters, business coordination, etc. This approach, however, brings some limitations, including the possible delay in response. We appreciate your patience and understanding
As a side note, there has been an increase in the abuse of Lillian’s personable approach. Therefore we are continuously adapting to the situation. In case it worsens further, Lillian will consider stopping direct communication outside of sessions.
Lillian answers voice and video calls by appointment only. The best way to contact Lillian is via e-mail, or the contact form on the Contact web page.
Services
Lillian’s client hours are 11:00-21:00 on Taiwan’s business days. She may conditionally accept appointments outside of her regular hours, when odd hour fees may apply.
In order to protect clients’ privacy, the detailed address will be provided when you schedule an appointment. The Contact page provides generic information for your reference.
This is one of the most difficult questions to answer in the helping profession of psychology, because there are too many influencing variables, such as your motivation, your commitment, your openness, your cooperation, the disclosure of influencing factors, the expectation and reasonableness of the goal, the complexity and depth of an issue, etc. The list goes on. Therefore, no helping professionals of psychology may provide you a definitive answer, although a professional can make an educated, generic guess, which is unlikely to apply to your unique and specific situation. To clients who are new in the helping relationship, Lillian typically provides orientation and advice to help them maximize the efficiency of the work. Lillian doesn’t shy away to bring up the unusually delayed progress, in order to address the roadblocks with the clients. You are also welcome to let her know when you are not satisfied with the progress.
Lillian can work with you via doxy.me, which is a secure, user-friendly platform.
Although she offers long distance services, she strongly encourages all prospective clients to meet in person when possible., because in-person meetings contain invaluable benefits which long distance services can not provide. In-person meetings are usually more effective and more powerful than long distance services.
There can be more than one possibility. Generally speaking, Lillian does not provide “services by demand,” because she wants the best and safest for you, in short term and in long term. She has to make her independent professional assessment in order to come up with a plan collaboratively with you. If she does not believe that your requested service, self-diagnosis, or self-planned-treatment is safe or appropriate, she will not agree to it. She is a firm believer of “do no harm,” even when it means to disagree with a perspective client.
Marriage and Family Therapy (MFT) is one of Lillian’s specialties, but it depends on each jurisdiction to determine whether or not she may provide this modality. When not, she may be able to address your relationship issues via a different structure.
Although Lillian is trained and experienced in helping children, her current office setting is not adequate to accommodate children under 14 years old.
Yes, as long as you two speak any of the three languages: English, Mandarin, and Taiwanese. Lillian will be able to work with you in a simultaneously multilingual manner, and also help you two bridge your language barrier and your potential cultural gap.
Lillian is an ally and a keen advocate for LGBTQIA+ individuals as well as for many human rights issues. She supports gender diversity and equality. She is also experienced in helping LGBTQIA+ clients.
Lillian meets clients at various locations, and the primary location is wheelchair accessible, according to the facility provider, although the wheelchair might need a little assistance. If you need an accessible environment, please let us know when you first contact us, and we will try our best to accommodate your need.
Certainly. Lillian is here to help you, and encourages you to be true to yourself. She wants you to let go of political correctness. You may be surprised that she can even agree with your points.
Fees & Payments
We can accept credit cards only via PayPal, and the PayPal method is only available to non-Taiwan accounts because of Taiwan government’s regulations. If you have a domestic (in Taiwan) PayPal account, you will not be able to pay via PayPal.
Please refer to the Fees page.
We do not take insurance, unfortunately. Please note, your insurance company is unlikely to reimburse you.